All booking cancellations must be in writing and shall only be effective upon acknowledged receipt by Elite Creative Group. If cancellations are made within 14 weeks, July 14th, 2023 of trip departure, all payments received will be forfeited.

The scale of charges for cancellations is as follows:

·       The initial deposit is nonrefundable and nontransferable. . Deposits are transferable if your account is active (not dropped from a lack of an on-time payment) to an unregistered guest.

·       Cancellations made before April 7th will receive a full refund, excluding square processing fee & excluding the initial deposit.  You must submit the request within 5 business days if you are dropped from the trip due to not making an on-time payment.

·       Cancellations made after May 5th will receive 50% refund, excluding square processing fee & excluding the initial deposit. . You must submit the request within 5 business days if you are dropped from the trip due to not making an on-time payment.

·       There will be no refunds for cancellations made after July 14th.  

·       If you qualify for a refund, please note that square processing fees of 3.5% can NOT be refunded back.

·       Any changes or cancellations to your room must be submitted via email, info@elitecreativegroup.com. If you have a roommate(s) please include your roommate(s) in the email to make your change. We cannot make changes to your room over the phone.  There must be documentation of all changes to your room.

·       There can be no name changes or transfers of any kind after September 15th, 2023.

·       If you are a “no show,” your reservation shall be considered canceled. If you have not notified Elite Creative Travel prior to the cancellation, the schedule for cancellations detailed in paragraph one shall apply.

·       Any request to amend, change a booking, or adjust your package once it has been confirmed will be subject to availability and is not guaranteed.

·       There will be No refunds if Cartagena or Airlines change their policy, that all guests must be vaccinated to enter into Cartagena or to travel, and you choose not to be vaccinated prior to the trip.

·       There will be no refunds or partial refunds if your flight is delayed or cancelled entering into Cartagena causing you to miss day(s) of the trip.

·       There is a fee of $25 for name changes.

·       If you are dropped from the trip due to not making an on-time payment there is a $25 fee to be added back to the trip, and is subject to availability.

·       After September 15th, 2023 we will not be able make any adjustments, cancellations, replacements, or name changes to guest rooms, regardless of transportation issues, job conflicts, or health reasons. * If we are able to make  any name changes after September 15th, there will be a $250 change fee.

·       No Refunds will be issued for NO Shows regardless of transportation issues due to illness, death, positive covid test prior to the trip, cancelled or delayed flights and/or problems with any other means of transportation.

Elite Creative Group

3316-A South Cobb Dr. Ste 320

Smyrna, GA 30082, GA